Question 1

Are you insured?

Accepted Answer

Absolutely! We carry liability insurance with a two million dollar general aggregate policy. Should any venues require a certificate of insurance, we are happy to provide one. On a side note, we encourage you to check with your other vendors on this topic as well.

Question 2

Should I tip my David Charles Events team? If so, how much?"

Accepted Answer

We do not include gratuity in the final contract price. While tips are 100% never expected, we are always thankful to receive them! On average, 10-20% is generally recommended per service as a tip for a job well done.

Question 3

What kind of equipment do you use?

Accepted Answer

All of our equipment is professional gear. We spend plenty of time researching equipment, brands and manufacturers before we make any purchase decisions. Our team has extensive experience with much of the industry standard equipment for events large and small.

Question 4

How far in advance should I book your service?

Accepted Answer

It really depends on the date you're considering. Certain dates have more demand than others. In general, it's usually recommended to book your entertainment anywhere from 12 months to 18 months out from your date. That said, if there's a date you're considering, check our availability!(undefined)

Question 5

What are your rates?

Accepted Answer

Excellent question! We provide a tailored service for each of our clients. Therefore, we usually provide customized pricing for every event we produce. That said, we do have a general price guide. If you'd like to see it, please feel free to reach out!(javascript:void(0))

Question 6

How much is your deposit requirement and when is it due?

Accepted Answer

Our deposit requirement is 35% of your total contract price. The deposit is a non-refundable fee due at the time of contract signing to book our service.

Question 7

When is my final balance due?

Accepted Answer

Your final balance is due 1 week prior to your event start date. If you'd like to pay ahead of time, we have many options (javascript:void(0))you can choose from. If you do decide to pay ahead of time, please make sure to give us a heads up.

Question 8

Do you charge for travel?

Accepted Answer

For many events in southeastern Michigan, no. That said, we do charge for travel and lodging if your event is over 50 miles from our office. Please reach out (javascript:void(0))to us to learn more.

Question 9

Do you perform at destination events?

Accepted Answer

Absolutely! Since there can be a lot of variables and things to talk through, please give us a shout!(javascript:void(0))

Question 10

Can I choose the music for my event?

Accepted Answer

Sure can! It is YOUR event, after all! If possible, try to give our team 5-15 songs from different artists, years and genres you like. This will give us a great feel of what to play at your event. If you're already booked with us, be sure to refer to the music request system in your online event planner.(javascript:void(0))

Question 11

What happens if you don't have a song I want played at my event?

Accepted Answer

Huh? What does that even mean? :)
 
In all seriousness, while we have an extensive music library, if there's a song you want that we don't have, pending it's available on most major streaming services, we'll get it at no cost to you.

Question 12

When do I need to complete my online event planner?

Accepted Answer

In order to ensure the best experience of our performance at your event, we require the completion of your online event planner no later than two weeks prior to your event start date.

Question 13

What does your team wear to events?

Accepted Answer

This really depends on your event. Typically you'll find us in either a suit or polo and khakis. For some events we have dressed down more casual to match dress of the event.

Question 14

Do you have backup equipment incase something fails at my event?

Accepted Answer

Absolutely! While we regularly QC our gear to avoid any equipment failures, we do carry back up equipment on-site. So, if something does go down, there is only a momentary interruption before we're back to rocking out!

Question 15

What time do you arrive for setup?

Accepted Answer

This all depends on your event, the equipment/labor package we built for you and the venue itself. Those things are all variables in a calculation we use to find out how long our load-in and setup process will take. Once we know that, we'll know what time we should plan to arrive.

Question 16

Do you need to do a site visit at the venue prior to the event?

Accepted Answer

This really depends on your event type and the service you're booking with us. Sometimes this is required before we can offer a price. Other times it's useful to just see the performance area for both our peace of mind. Many times, it's not necessary at all.

Question 17

What if I booked with you but need to change something like my entertainment package, venue or date?"

Accepted Answer

Excellent question! Any changes to the contract we provide, will have no impact on our commitment to your event. For additions resulting in a higher cost, we ask that you pay an additional 35% deposit on the difference. For subtractions resulting in a lower cost, we reduce the final balance owed.
 
For any venue changes, while, again, this has no impact on our commitment to your event, depending on the venue location relative to our office, we may or may not need to charge a travel fee.
 
If you need to change your date, depending how far out from your original date you notifiy us of the date change, we may need to charge a fee as it's possible we won't be able to book another event for your original date.
 
If you're considering doing any of the above, please reach out to us.(javascript:void(0)) We'd love to see how we can help!

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734-778-3601 | Info@DavidCharlesEvents.com

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